Chegou na bancada esse Moto G7 Play. A cliente relatou que tava usando ele, ele desligou e quando ela colocou para ligar novamente deu esse erro. Não sou muito do Software, então se puderem me auxiliar seria muito bom.
Peguei o Getvar All tbm:
(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-channel_retail-3747217-200210
(bootloader) product: channel
(bootloader) board: channel
(bootloader) secure: yes
(bootloader) hwrev: PVTA
(bootloader) radio: 1
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG QD63MB RV=08 PV=01 FV=0000000000000001
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=1F
(bootloader) cpu: SDM632
(bootloader) serialno: 0054686644
(bootloader) cid: 0x0032
(bootloader) channelid: 0x19
(bootloader) uid: 38A6B87300000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Fall-through from normal boot mode
(bootloader) imei: 355580098046859
(bootloader) meid:
(bootloader) date: 02-26-2019
(bootloader) sku: XT1952-2
(bootloader) carrier_sku: XT1952-2
(bootloader) battid: SB18C44580
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sat Apr  4 10:26:33 UTC 2020"
(bootloader) ro.build.fingerprint[0]: motorola/channel/channel:9/PPYS29.
(bootloader) ro.build.fingerprint[1]: 105-134-7/fbb95:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.301.9.channel.ret
(bootloader) ro.build.version.full[1]: ail.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.6.2.r1-04600-89xx.0
(bootloader) version-baseband[0]: M632_26.100.01.120.01R CHANNEL_LATAMDS
(bootloader) version-baseband[1]: DS_CUST
(bootloader) kernel.version[0]: Linux version 4.9.112-perf+ (hudsoncm@il
(bootloader) kernel.version[1]: clbld85) (gcc version 4.9.x 20150123 (pr
(bootloader) kernel.version[2]: erelease) (GCC) ) #1 SMP PREEMPT Wed Nov
(bootloader) kernel.version[3]:  27 06:21:25 CST 2019
(bootloader) sbl1.git: sbl1.git
(bootloader) rpm.git: rpm.git
(bootloader) tz.git: tz.git
(bootloader) devcfg.git: devcfg.git
(bootloader) keymaster.git: keymaster.git
(bootloader) cmnlib.git: cmnlib.git
(bootloader) cmnlib64.git: cmnlib64.git
(bootloader) prov.git: prov.git
(bootloader) aboot.git: MBM-2.1-channel_retail-3747217-200210
(bootloader) frp-state: protected (144)
(bootloader) ro.carrier: retbr
(bootloader) current-slot:
(bootloader) running-boot-lun: 0
(bootloader) running-slot:
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: Yes
(bootloader) slot-successful:_b: No
(bootloader) slot-bootable:_a: Yes
(bootloader) slot-bootable:_b: No
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 0
all: listed above

Nunca vi esse erro, mas baixe a ultima firmware dele (já que ele ainda entra no bootloader)

 

Ou use o programa da lenovo